For all of our customers we offer the opportunity to receive technical support in addition to the basic 30 day warranty. There are two plans available to assist you with the program. The first is our Annual Maintenance & Support Program used by 90% of our customers to ensure their software is continually updated. This is a yearly fee of $495 that provides plan members an average 3 hour or less response time for technical calls involving any version of Atility. Support plan members also receive upgrades to their software at no extra cost via the web. This is a great savings for you since we continually upgrade the software throughout the year.

If you choose not to be a member of the technical support program you are able to receive the same service at a rate of $95 per incident. This can be purchased by credit card at the time of the call.

You may reach us Monday thru Friday 8:00am - 6:00pm EST PH (513) 683-5824 Fax (513) 583-8736 or email us at tech@atility.com . If you choose to email our support staff, please include your name, phone number, company name, address, the nature of the problem and anything you may have tried to resolve the issue. This will best help us expedite your issue.